At Leather Outfitter, we strive to ensure you are completely satisfied with your purchase. We offer a 30-day return window for most items purchased on our website. If 30 days have passed since your purchase, we can’t offer you a refund or exchange. Please review our detailed refund and exchange policies below. Our goal is to make the return process as smooth and transparent as possible.
Eligibility for Returns and Exchanges
To be eligible for a return or exchange, your item must meet the following criteria:
Product significantly different from description: If the item you receive is significantly different from the description or images on our website.
Incorrect size: If you receive the correct item but it doesn’t fit, you may exchange it.
Defective or damaged items: If you receive a product with defects or damage during shipping, please notify us within 48 hours of delivery, at support@leatheroutfiter.com We will work with you to find a resolution, including replacement or refund.
Condition: The item must be unused, unworn, and in the same condition you received it, with all original tags attached.
Original Packaging: Items must be returned in their original packaging to ensure safe transport.
Timeframe: Returns or exchanges must be initiated within 30 days of the purchase date. Items returned after this period may not be eligible for a refund or exchange.
Please Note:
Non-receipt of order: If you do not receive your order within 25 days, you will be eligible for a full refund.
We recommend utilizing our sizing chart before placing your order.
Color variations may occur due to screen resolution differences.
Non-Returnable Items
For health, safety, and personalized product reasons, the following items cannot be returned or exchanged:
Items that do not meet our return and exchange policy guidelines.
Items that are worn/damaged and without original tags attached.
Final sale items or clearance items
Gift cards
We cannot accept refunds or exchanges based solely on color variations due to screen resolution differences.
Certain items, such as custom or personalized products, are not eligible for returns or exchanges unless they are defective.
Return Process
To initiate a return, please follow these steps:
Contact Us: Email us at support@leatheroutfiter.com with your order number, item details, and reason for return. Our team will confirm if the item is eligible for return.
Receive Return Authorization: You will receive a Return Authorization (RA) number and further instructions if approved.
Prepare the Package: Securely pack the item(s) in the original packaging, include a copy of your purchase receipt, and mark the package with the RA number.
Ship the Return: Please ship the item back to the address provided in the return instructions. You are responsible for the return shipping costs unless the item was received defective or incorrect.
Return Shipping Address: This will be provided in the Return Authorization email.
Refunds
Refunds will be processed once the returned item is received and inspected. Here’s how it works:
Inspection: Upon receiving your return, our team will inspect the item to confirm it meets the return criteria.
Processing the Refund: If approved, a refund will be processed to your original method of payment. Please allow 5-10 business days for the refund to reflect in your account, depending on your bank’s processing time.
Deductions: Original shipping fees are non-refundable. In certain cases, a restocking fee may apply and will be deducted from your refund amount.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item was received damaged or defective. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
For items returned due to defects or errors, we will provide a prepaid shipping label.
Damaged or Defective Items
If you receive an item that is defective, damaged, or incorrect, please contact us within 2 days of receiving your order.
Contact Support: Email support@leatheroutfiter.com with photos of the damaged or defective item, your order number, and a description of the issue.
Receive Instructions: Our team will review your claim and provide further instructions. For approved claims, we will offer a replacement or full refund.
Restocking Fees
In some cases, a restocking fee may apply, particularly for large or bulk items. Restocking fees are deducted from your refund amount. Please contact us if you have questions about restocking fees for specific products.
Refunds for Shipping Fees
Shipping fees are non-refundable unless the return is due to an error on our part, such as shipping an incorrect or defective item. In these cases, we will refund the shipping fees along with the product cost.
International Returns and Exchanges
International customers are responsible for all return shipping fees, customs fees, and any taxes associated with the return or exchange.
How to Contact Us
For any questions about returns, exchanges, or refunds, please contact our customer support team. We are here to help make the process as easy as possible for you.
Email: support@leatheroutfiter.com
Phone: +1 (302) 667-8366 (Monday to Friday, 9:00 AM – 5:00 PM EST)
Cancellation Policy
If you need to cancel an order, please contact us as soon as possible. We process orders quickly to ensure timely delivery, so we cannot guarantee that cancellation requests will be fulfilled if the order has already been processed.
Cancellation Window: Orders can only be canceled within 4 hours of placement.
How to Request a Cancellation: Email us at support@leatheroutfiter.com with your order number and request to cancel.
Note: If the order has already been processed or shipped, please refer to our returns process.
Handling Lost or Stolen Packages
We are committed to ensuring that your order reaches you. However, once a package leaves our facility, it is under the carrier’s responsibility. In case of lost or stolen packages:
Report to the Carrier: If tracking shows “delivered” but you haven’t received the package, please contact the carrier directly.
Contact Us: If the carrier cannot resolve the issue, contact us with your order details, and we will assist in filing a claim.
Note: We highly recommend choosing a secure delivery location or ensuring someone is available to receive the package.
Customer Responsibilities for Returns and Exchanges
For a smooth returns and exchanges process, we ask that customers:
Follow Provided Instructions: Ensure you follow the steps provided in your Return or Exchange Authorization.
Use Secure Packaging: Pack items securely to avoid damage in transit.
Keep Proof of Return Shipment: Retain a copy of your tracking number or proof of shipment until your return is fully processed.
Policy Updates
Our return and exchange policy may be updated periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
Policy Effective Date: This policy is effective as of 23/2/2024.
Customer Acknowledgment: By placing an order with Leather Outfitter, you acknowledge and agree to our return and exchange policy as stated here.
Thank you for shopping with Leather Outfitter. We hope this policy provides clarity on our return and exchange process. Our goal is to ensure your satisfaction with every purchase. If you have additional questions, please reach out to our customer support team.
