Welcome to Leather Outfitter! We strive to provide a seamless shopping experience, including clear and transparent shipping details to ensure you know exactly what to expect when ordering with us. Below, you’ll find all the essential information about our shipping policies, including delivery times, costs, and other pertinent details.
Order Processing Time
Once you place an order, our team processes it within 1-5 business days (Monday through Saturday, excluding holidays). During sales or peak times, processing may take an additional 1-2 business days. Processing includes order verification, quality control checks, and packaging.
Processing Hours: 9:00 AM – 5:00 PM (EST), Monday to Saturday
Holiday Processing: Orders placed on holidays will be processed on the next business day.
Shipping Method and Estimated Delivery Times
We ship all orders from our international warehouses to ensure a wide selection of products. Delivery times vary based on the destination country and are estimated as follows:
International Shipping
Standard International Shipping: 5-15 business days.
Please note that international shipments may be subject to customs fees, import duties, or taxes imposed by the destination country, which are the responsibility of the recipient. Delivery times are estimates and may vary due to factors beyond our control, such as customs processing or carrier delays.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order through our website’s “Track Order” page or directly on the carrier’s site.
Tracking Availability: Provided for all domestic and international shipments.
Tracking Updates: Please allow 24-48 hours for tracking information to become active.
Shipping Costs and Free Shipping
We offer a flat shipping rate of $30 on all orders. Enjoy free shipping on orders over $299.
Customs, Duties, and Taxes (International Orders)
For international orders, customs fees, duties, or additional taxes may be applicable based on the destination country’s regulations. These fees are not included in our pricing or shipping fees and must be paid by the recipient.
Customs Clearance: Leather Outfitter is not responsible for delays due to customs processing.
Additional Charges: Any customs fees, duties, or taxes imposed by the destination country are the responsibility of the customer.
Shipping Carrier Information
We work with trusted shipping carriers to ensure timely and secure delivery of your order. Carriers are selected based on the destination.
International Carriers: FedEx, DHL, and UPS handle most of our international shipments.
Carrier Selection: The carrier for your order is selected based on your shipping location and the fastest available service.
Shipping Restrictions
Due to logistics and carrier limitations, we currently cannot ship to certain addresses. These include (but are not limited to):
APO/FPO addresses
PO Boxes (only available for Shipping within the U.S.)
Certain countries due to international regulations or carrier limitations (details available at checkout)
Address Change Requests After Order Placement
If you realize there’s an error in your shipping address after placing an order, please contact us as soon as possible.
Correction Window: Requests for address changes must be made within 24 hours of order placement.
Post-Dispatch Address Changes: If your package has already been shipped, we cannot change the address. In this case, please contact the carrier directly for possible redirection.
Customer Responsibilities
For a smooth and seamless shipping experience, we ask our customers to review and take responsibility for the following:
Ensure Correct Address: Please double-check your shipping address at checkout.
Availability for Delivery: Be available to receive the package or make arrangements with the carrier if a signature is required.
Contact Carrier for Redirects: If you need to redirect a package already in transit, please reach out to the carrier directly.
Holiday Shipping Policies
During peak holiday seasons (e.g., Thanksgiving, Christmas, New Year’s), order volumes increase significantly. We encourage placing orders early to avoid delays.
Holiday Processing Times: While we work hard to process all orders promptly, please allow for an additional 1-3 business days during holiday seasons.
Cutoff Dates for Holiday Shipping: We publish recommended cutoff dates for holiday delivery each year, which you can find on our website and social media pages.
Lost, Stolen, or Damaged Packages
We ensure all packages are securely packed to prevent damage. However, in the event of a lost, stolen, or damaged package, please contact our customer support team at support@leatheroutfiter.com.
Lost or Stolen Packages: If a package is marked as delivered but not received, please contact the carrier first for assistance. If unresolved, reach out to us within 5 days of the marked delivery date.
Damaged Packages: Contact us with photos of the damage and packaging within 48 hours of receipt for assistance with a replacement or refund.
Delivery Delays
While we strive to deliver orders within the specified timeframe, delays may occur due to factors beyond our control (e.g., weather, holidays, carrier delays). We are not responsible for delays once the package has left our facility, but we will work with you to address any issues.
Undeliverable Packages
Sometimes, packages are returned to us due to incorrect or incomplete addresses, or if the recipient is unavailable to receive the package.
Reshipment for Returned Packages: If your package is returned due to an incorrect address or failed delivery attempt, we can reship it to you at an additional shipping cost.
Address Accuracy: Please double-check your shipping address at checkout to avoid delays or additional fees.
Contact Us for Shipping Inquiries
If you have questions or need further assistance with your order, please reach out to our customer service team. We’re here to help!
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
Refused Shipments
If a shipment is refused by the recipient, the package will be returned to our facility. Any shipping fees, including return shipping, will be deducted from your refund.
Refused Package Fees: Original shipping costs and return shipping fees will be subtracted from the refunded amount.
Customer Service Notification: If you need to refuse a shipment, please contact us first to understand the process.
Refunds for Shipping Fees
In certain cases, a shipping fee refund may be applicable. Please see below for situations where we might refund your shipping fees:
Failed Delivery Due to Leather Outfitter Error: If your order fails to be delivered due to an error on our part, we will refund your shipping fee in full.
Delayed Shipping Refunds: If there is a significant delay in your shipment beyond the estimated timeframe (not due to external factors such as weather or customs), we may issue a partial refund for the shipping cost.
Product Availability and Inventory Management
Occasionally, a product may go out of stock after an order is placed, leading to delays.
Backorders and Out-of-Stock Items: If an item is backordered or out of stock, we will notify you immediately with an updated estimated shipping date.
Inventory Accuracy: While we strive to maintain accurate stock levels, high-demand items may occasionally be subject to availability delays.
Limitations and Liabilities
Our responsibility ends once the package has been handed over to the carrier, and we cannot be held liable for issues caused by the carrier, such as delays, lost packages, or damaged items after dispatch.
Carrier-Related Delays: We are not responsible for delays once the package has left our facility.
Lost/Damaged Packages Beyond Control: We will assist in filing a claim with the carrier in case of loss or damage, but the resolution may depend on the carrier’s policies.
